SERVICE-CLOUD-CONSULTANT VALID TEST COST & SERVICE-CLOUD-CONSULTANT ACTUAL DUMP

Service-Cloud-Consultant Valid Test Cost & Service-Cloud-Consultant Actual Dump

Service-Cloud-Consultant Valid Test Cost & Service-Cloud-Consultant Actual Dump

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With constantly updated Salesforce pdf files providing the most relevant questions and correct answers, you can find a way out in your industry by getting the Service-Cloud-Consultant certification. Our Service-Cloud-Consultant test engine is very intelligence and can help you experienced the interactive study. In addition, you will get the scores after each Service-Cloud-Consultant Practice Test, which can make you know about the weakness and strengthen about the Service-Cloud-Consultant real test , then you can study purposefully.

Salesforce Certified Service Cloud Consultant Exam is a comprehensive test that covers a variety of topics related to customer service, including case management, knowledge management, service console, analytics, and reporting. Service-Cloud-Consultant exam also assesses the candidate's ability to design and implement complex customer service solutions using Salesforce Service Cloud. Service-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed in 105 minutes.

Being a Salesforce Certified Service cloud consultant can open up various career opportunities for professionals, including higher salaries, better job prospects, and career advancement. Salesforce Certified Service cloud consultant certification demonstrates a candidate's ability to design and implement complex Service Cloud solutions that help organizations provide exceptional customer service experiences. With the increasing demand for Service Cloud solutions, getting certified in Salesforce Service-Cloud-Consultant can be a game-changer for your career.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who aim to specialize in the Salesforce Service Cloud. Salesforce Certified Service cloud consultant certification validates the candidate's expertise in designing and implementing Service Cloud solutions that meet business requirements. Salesforce Service-Cloud-Consultant certification demonstrates that the individual is skilled in using the Service Cloud to improve customer service and support, and also in managing customer data, case management, and analytics.

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Salesforce Certified Service cloud consultant Sample Questions (Q119-Q124):

NEW QUESTION # 119
AW Computing sells and supports personal computers and printers. There are times when support reps are unable to solve the customer's product issues over the phone.
In those instances, the customer ships the product back to AW Computing for servicing.
What should be implemented to ensure the repairs are completed in a timely manner by technicians with the appropriate skill set?

  • A. Service requests are assigned to the technician using Omni-Channel.
  • B. Service requests are assigned by the support reps to the technician.
  • C. Service requests are assigned to a queue where the technician can accept it,
  • D. Service requests are scheduled using Salestorce Field Service.

Answer: D

Explanation:
For situations where products need to be sent back for servicing, using Salesforce Field Service to schedule service requests ensures that repairs are managed efficiently and assigned to technicians with the right skills.
Salesforce Field Service includes features like skill tracking and scheduling policies, which help match service requests with technicians who have the appropriate skills, thereby optimizing the repair process and ensuring timely completion.


NEW QUESTION # 120
Universal Containers (UC) is currently live with Sales Cloud and in the process of implementing Service Cloud. UC wants to create a sandbox to test its Service Cloud implementation with real Sales Cloud data.
Which three Sandbox types can be used to accomplish this?

  • A. Administrator Sandbox
  • B. Partial Copy Sandbox
  • C. Full Sandbox
  • D. Developer Pro Sandbox

Answer: B,C,D


NEW QUESTION # 121
Cloud Kicks is migrating from an external knowledge base to Salesforce Knowledge. Currently, users can select from 8 top-level topics. Each topic has 250 subtopics, arranged into a hierarc that is 10 levels deep.
What should a consultant recommend?

  • A. Organize up to 200 categories in each category group.
  • B. Reorganize Into a hierarchy with 6 or fewer levels.
  • C. Assign up to 10 data categories per category group to each article.
  • D. Consolidate into 3 or fewer category groups.

Answer: C


NEW QUESTION # 122
Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
What should a consultant recommend to meet the requirements?

  • A. History Utility in the Utility bar.
  • B. Screen flow launched from a global action.
  • C. Actions & Recommendations component.
  • D. Recent Items set to Account object.

Answer: A

Explanation:
History Utility in the Utility bar is a feature that can enable service agents to share links to recently opened subtabs with other users to swarm on cases. History Utility is a tool that allows agents to view their recently accessed records or tabs in the service console. History Utility can help agents quickly return to a prior case and copy the URL of the subtab to share with other users. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.console2_history_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.console2_history_share.htm&type=5


NEW QUESTION # 123
The Support Manager at Universal Containers has determined that there are five common case types that are always resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.
Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?

  • A. Implement Macros
  • B. Implement Quick Text
  • C. Enable the support setting for default email templates
  • D. Implement Email-To-Case
  • E. Enable the Support Process for default email templates

Answer: A,B,C


NEW QUESTION # 124
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